How It Works

From your first poster to their next reward

Set up your rewards online, use RewardLoop on a phone or tablet at the till and let customers collect with Wallet or the app. Customers who choose Apple Wallet or Google Wallet don’t need to download RewardLoop.

No subscription charge during setup
Free stand-up card, posted to you
Same account email from signup to till-side use
Customer choice: RewardLoop app, Apple Wallet or Google Wallet
Confirm rewards at the till
Transactions, charts and suggestion box in Data Hub

Start Free Book a Demo

Already using RewardLoop? Log in. Need the shorter overview first? See the homepage summary.

RewardLoop owner sign-in screen used by store staff and owners — Count-based entry behind the till

RewardLoop owner app screen for selecting visit or item count behind the till — Count-based entry behind the till

65-second walkthrough

See the whole RewardLoop journey

From setting up your store and displaying your poster to quick visits, returning customers and clear activity in Data Hub.

Setup first

Start Free shows your plan, launch timing and what happens when you go live.

At the till

App customers scan a short-lived QR, or staff scan a customer's Wallet card. Both methods update the same RewardLoop account.

Visibility after service

Owners review transactions, charts and suggestions in Data Hub, with richer visibility building as customer activity grows.

Setup and Launch

Get your store ready

With your store details, logo and rewards ready, setup takes around five minutes. Save and come back whenever you need to. Your store only goes live when you confirm.

What happens before launch

Step 1

Create your account

Use the email and password you’ll later use in RewardLoop at the till.

Step 2

Shape your programme

Add your store and rewards, then choose a plan. You can also offer a Head Start towards the first reward.

Step 3

Get your free poster

Download the included PNG and printable PDF whenever you like, and we print it on the stand-up card we post you. See poster options.

Step 4

Review, then go live

Save your payment details, check everything and go live when you’re ready. Print your poster the same day, and your free stand-up card is usually with you within a week.

No charge while you set up

Your 30-day free trial starts only when you go live. The generated poster is included, and so is the stand-up card we post to UK shops; human design and Print & Deliver remain optional.

What the admin panel shows before go-live

RewardLoop setup home asking how you’d like to set up, with a reminder that nothing changes in your shop until you’re ready — Setup home Do it yourself, have us set it up for you or talk it through first. You can change your mind at any point.

RewardLoop setup, Rewards step: an example café sets a free coffee after 8 drinks, with its progress and a live preview — Four short steps Save as you go and see your rewards as customers will see them.

RewardLoop Go live screen with a launch checklist showing the store, location, rewards, Head Start and plan ready — Go live Check your store, rewards, Head Start and plan in one list. Your store goes live only when you say so.

Your store stays private while you set up. Customers see it only once you go live.

Customer Side

They scan your poster and join

One QR lets customers join with Apple Wallet, Google Wallet or the RewardLoop app. No app download needed if they choose Wallet.

Customers see and scan in-store

RewardLoop till poster with QR code helping customers scan to join — Till and poster prompts help customers understand where to start.

The QR code gives customers one clear place to join.

The app makes stores discoverable

RewardLoop customer app showing a customer selecting a store

App customers find your store and see what you offer.

The app adds more features

RewardLoop customer app reopening directly into the selected store experience

Your store page brings their rewards, progress and suggestions together. Add a Visit Store link to make your website or Google listing easy to find.

One account works in Wallet and the app

Customers can start with Wallet and sign into the app later with the same account. There’s no need to join twice.

Choose the app, Apple Wallet or Google Wallet See wallet passes See rewards and reminders

Day To Day At The Till

Keep things moving at the till

Use the RewardLoop app on a phone or tablet behind the counter. Here’s what staff do for app and Wallet customers.

Both options update the same customer’s rewards. No specialist scanner needed.

1 Sign in

Use the same email behind the till

Owners sign in with the same email used during signup. Staff can use the owner app on till or front-of-house devices during everyday service.

No extra hardware required

2 App route

Select the purchase before showing the QR

For app customers, enter the number of items or the amount spent.

RewardLoop owner app screen for entering the customer purchase amount — Amount entry for spend-based or points-led setups.

3 Collect progress

Use the app QR or Wallet card route

App customer? Show the QR after entering the purchase. Wallet customer? Scan their card first.

RewardLoop owner app showing the short-lived customer collection QR, with scanning a Wallet card as the alternative

Short-lived QR

Customer scans the app QR

The owner screen shows a short-lived QR for the customer to scan in the app. It closes after a successful collection so it cannot be reused.

Wallet card

Staff scan the Wallet card

Staff scan the card first. RewardLoop then shows the relevant action: confirm an available reward or add the new purchase.

One customer record

Either method updates the same customer progress

Both methods update the same loyalty progress. The short-lived QR closes after a successful collection, while the Wallet card stays ready for future visits and fills in after each one.

Real RewardLoop QR scan flow with owner and customer phones

Real counter proof

Tap count, show QR, customer scans

The video shows staff selecting the visit count, the customer scanning the QR and the QR closing after a successful collection.

The Return Visit

Progress and reminders give customers a reason to come back

After collection, customers see their updated progress in the app or on their Wallet card. RewardLoop can automatically remind them when they are close to a reward or when one is ready, helping turn loyalty progress into another visit.

Progress stays clear in the app

Useful reminders run automatically

Wallet-only customers get reminders from your card when they are close to their next reward, when a reward is ready and when they’re due back, and the card fills in after every visit. App users get the reward reminders in the app.

Example reminder from Ciccio’s Cafe’s Wallet card: You’re close! Only 2 left to unlock Coffee and Pastry — A timely reason to return when the next reward is close, on their Wallet card or in the app.

Example reminder from Buna Beans’ Wallet card: Free Snack is waiting for you, drop by to claim it — A clear prompt when a reward is waiting, on their Wallet card or in the app.

See how reminders work

Redeeming Rewards

Staff can confirm rewards at the till

When a reward is ready, staff confirm it after scanning the Wallet card or receiving a claim from the app. RewardLoop updates their progress and keeps any extra towards the next reward.

Apple Wallet, Google Wallet or the app

Wallet for quick visits. The app for a little more.

Let customers choose what suits them. Both work at the till.

See what’s waiting in the app

RewardLoop branded store home screen showing progress rewards and customer actions in the full app experience — Customers track progress, rewards and store actions in the RewardLoop app.

Customers see how close they are to their next reward and can receive helpful reminders.

Wallet works without the RewardLoop app

Keep a card ready to scan at the till. It shows their progress, and the app is there whenever they want a little more.

Data Hub

See how your store is doing

Check visits, rewards and customer suggestions in one place, even when you’re away from the store.

Business dashboard

Keep transactions, customer details and suggestions together

Start with the charts, then open a purchase or customer record when you want a closer look.

Transactions
Review recent loyalty activity and open linked customer detail.
Customer detail
Get to know each customer through their visits and reward progress.
Suggestions
Read anonymous customer suggestions in one organised place.
Charts
Choose a date range to see visits and reward activity.

Every plan includes the Data Hub. Growth adds branch filters and comparisons.

Data Hub Suggestion Box Pricing

RewardLoop Data Hub for the last month across two branches: visits, unique customers, drinks collected and repeat rate — Data Hub home Pick a date range and branches, then see visits, customers and repeat rate at a glance. Example data, not customer results.

RewardLoop transactions with filters, totals and the latest purchase, showing its customer, branch and time — Transactions Review recent loyalty activity and open customer details from the same transaction history. Example data, not customer results.

RewardLoop customer detail for an example customer: drinks collected, visits, rewards, progress towards a free drink and latest visit — Customer detail See one customer’s reward progress, visits and latest activity. Example data, not customer results.

RewardLoop Suggestion Box with anonymous customer suggestions and when each arrived — Suggestions Read anonymous customer suggestions in one organised place. Example data, not customer results.

Poster options

Your included poster and optional extras

Free generated poster

One refreshable design usable across all branches, supplied as PNG and PDF and printed on the stand-up card we post you.

One QR, three choices

Customers can choose the app, Apple Wallet or Google Wallet.

Free stand-up card, posted to you

When you go live, we post you a stand-up card for your counter: your poster on the front, what to say at the till on the back and steps for your staff inside. It’s usually with you within a week, and free for shops in the UK.

Optional human design

Both options provide one design usable across all branches, three revisions, PNG and PDF.

Custom · £49Express · £149

Optional print pack

Available per location after a human design is approved.

£149 per location

Go Live stays separate

Nothing activates until you confirm the programme is ready.

Clear one-off prices

Custom Design is £49. Express Custom Design is £149 instead, not an additional charge. Timings are confirmed after the brief. Prices shown are the total amounts charged; no additional tax is added at checkout.

Optional Head Start

How Head Start works with normal loyalty progress

1. The store chooses a safe starting amount

The amount always stays below reward one, so a qualifying purchase is still required before the first reward can unlock.

2. Eligible customers see it before visiting

Eligible app customers with no recorded RewardLoop purchase at that store see the configured progress from the store list onwards.

3. The first purchase continues from there

The purchase is added to their Head Start. After that, customers collect and redeem as normal.

Included in every standard plan. The setting applies across all of a store's branches and can be changed later without altering existing balances.

See the advertising example

Related pages for deeper detail

Next Step

Ready to get started?

Create your free account and set up at your pace. If you need a hand, call us on 0115 822 3654, Monday to Friday, 9am to 6pm UK time.