Owner access
Same account email
Owners sign in with the same email they used during signup, so setup and daily use stay connected.
How It Works
See exactly how RewardLoop works before you book a demo
Complete self-serve setup in around five minutes when your details are ready, create a free poster instantly and let customers choose the RewardLoop app or a pass in Apple Wallet or Google Wallet. Staff then manage purchases and rewards in one connected system.
- No subscription charge during setup
- Free generated poster
- Same account email from signup to till-side use
- Customer choice: RewardLoop app, Apple Wallet or Google Wallet
- Reward confirmation and progress deduction at the till
- Transactions, charts and suggestion box in Data Hub
Existing client? Use Client Login. Need the shorter overview first? See the homepage summary.
Day-to-day use
Built for busy service
Staff can use the app on till or front-of-house devices without adding extra hardware.
65-second walkthrough
See the whole RewardLoop journey
From setting up your store and displaying your poster to quick visits, returning customers and clear activity in Data Hub.
Start Free shows your plan, launch timing and what happens when you go live.
App customers scan a short-lived QR, or staff scan a customer's Wallet pass. Both methods update the same RewardLoop account.
Owners review transactions, charts and suggestions in Data Hub, with richer visibility building as customer activity grows.
Setup and Launch
Start Free makes setup and launch clear
Setup and Go Live stay separate. When your store, brand and offer details are ready, self-serve setup can take around five minutes. That estimate covers entering your details, not the exact time your store will be published.
What happens before launch
Step 1
Create your account
Choose a plan and use the email you will later use in the owner app.
Step 2
Shape your programme
Add your store, reward and optional Welcome Head Start.
Step 3
Download your poster
Get the included PNG and printable PDF, then refresh it after changes.
Step 4
Review, then go live
Return later and activate only when everything is ready.
No charge while you set up
Your 30-day free trial starts only when you go live. The generated poster is included; human design and printing remain optional.
What the admin panel shows before go-live
Progress, review and Go Live stay separate, so you always know what is ready and what customers can see.
Free generated poster
One refreshable design usable across all branches, supplied as PNG and PDF.
One QR, three choices
Customers can choose the app, Apple Wallet or Google Wallet.
Self-print the free version
Download the files and arrange printing whenever you are ready.
Optional human design
Both options provide one design usable across all branches, three revisions, PNG and PDF.
Optional print pack
Available per location after a human design is approved.
Go Live stays separate
Nothing activates until you confirm the programme is ready.
Clear one-off prices
Custom Design is £49. Express Custom Design is £149 instead, not an additional charge. Timings are confirmed after the brief. Prices shown are the total amounts charged; no additional tax is added at checkout.
Optional Starting Progress
How Welcome Head Start works with normal loyalty progress
1. The store chooses a safe starting amount
The amount always stays below reward one, so a qualifying purchase is still required before the first reward can unlock.
2. Eligible customers see it before visiting
Eligible app customers with no recorded RewardLoop purchase at that store see the configured progress from the store list onwards.
3. The first purchase continues from there
The purchase is added to the starting progress. After that, customers collect and redeem as normal.
Included in every standard plan. The setting applies across all of a store's branches and can be changed later without altering existing balances.
See the advertising exampleCustomer Side
Customers can scan a poster and choose the RewardLoop app, Apple Wallet or Google Wallet
Customers scan the poster and choose the RewardLoop app or add a pass to Apple Wallet or Google Wallet. They do not need to download RewardLoop to use the pass; the app adds store discovery, visible progress, rewards, suggestions and notifications.
Customers see and scan in-store
The QR code gives customers one clear place to join.
The app makes stores discoverable
Customers who choose the app can find participating stores and move into the relevant store experience.
The app adds more features
Once selected, that store view can become the customer's familiar home for rewards, wallet actions, suggestions and the Visit Store button where configured, so moving from reward tracking to real-world store details still feels smooth.
One account works in Wallet and the app
- Join in the browser and add a pass straight to Apple Wallet or Google Wallet, with no RewardLoop app download required.
- Use the app for store discovery, visible progress and rewards, suggestions, notifications and a configured Visit Store link.
- Start with a Wallet pass and sign into the app later with the same RewardLoop account.
- Present the Wallet pass for staff to scan, or use the app to scan the short-lived collection QR.
Both choices use the same RewardLoop account. Wallet keeps repeat visits simple, while the app is always available for customers who want the extra features.
Day To Day At The Till
Day-to-day use stays practical during service
RewardLoop is designed for real counter work. For the app route, staff select the purchase and the customer scans a short-lived QR. For the Wallet route, staff scan the customer's pass first, then RewardLoop shows the relevant purchase or reward action.
The same RewardLoop account keeps loyalty data, QR collections and rewards connected, so staff do not need extra hardware or manual reconciliation.
1
Sign in
Use the same email behind the till
Owners sign in with the same email used during signup. Staff can use the owner app on till or front-of-house devices during everyday service.
No extra hardware required
Same owner email from signup through live use
Works on till or front-of-house devices
No extra scanner required for day-to-day operation
2
App route
Select the purchase before showing the QR
For app customers, staff choose the count or spend amount first. Visit, drink and meal programmes use count-based entry; spend-led structures use amount entry.
3
Collect progress
Use the app QR or Wallet pass route
These are alternative collection routes. The app route starts with purchase selection; the Wallet route starts by scanning the customer's pass.
Short-lived QR
Customer scans the app QR
The owner screen shows a short-lived QR for the customer to scan in the app. It closes after a successful collection so it cannot be reused.
Wallet pass
Staff scan the wallet pass
Staff scan the pass first. RewardLoop then shows the relevant action: confirm an available reward or add the new purchase.
One customer record
Either method updates the same customer progress
Both methods update the same loyalty progress. The short-lived QR closes after a successful collection, while the Wallet pass stays available for future visits.
Real counter proof
Tap count, show QR, customer scans
The video shows staff selecting the visit count, the customer scanning the QR and the QR closing after a successful collection.
The Return Visit
App progress and reminders give customers a reason to come back
After collection, app users can see their updated progress. RewardLoop can automatically remind them when they are close to a reward or when one is ready, helping turn loyalty progress into another visit.
Progress stays clear in the app
Useful reminders run automatically
App users can receive reminders when they are close to their next reward and when a reward is ready. Wallet-only customers can still collect in store, but need the RewardLoop app to receive these notifications and see live progress.
Redeeming Rewards
Staff can confirm rewards at the till
When a reward is available, RewardLoop shows the next action clearly. Staff confirm it after scanning a Wallet pass or receiving a claim from the customer app. RewardLoop deducts that reward's threshold, so any surplus progress can remain towards the next reward.
Apple Wallet, Google Wallet or the app
Customers can use Apple Wallet, Google Wallet or the RewardLoop app
Customers can go straight to Apple Wallet or Google Wallet with no RewardLoop app download required, or choose the app for the richer experience. The same RewardLoop account keeps both choices connected.
The app is the richer experience
The app keeps customer progress, rewards, store discovery, suggestions and notifications in one place.
Wallet works without the RewardLoop app
Customers can add the pass to Apple Wallet or Google Wallet without downloading RewardLoop. They can still sign into the app later with the same account when they want store discovery, visible progress, rewards, suggestions or notifications.
Data Hub
Owners can review what happened in one clear business dashboard
After service, the Data Hub keeps transactions, charts and anonymous suggestions together so owners can improve their loyalty offer using real activity.
Keep transactions, customer details and suggestions together
Open a recent transaction, customer details, anonymous feedback and wider performance views without switching between separate tools.
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Transactions
Review recent loyalty activity and open linked customer detail.
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Customer detail
Understand progress, reward history and the context behind an interaction.
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Suggestions
Read anonymous customer suggestions in one organised place.
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Charts
See range-based performance views and branch comparisons as activity builds.
Charts become more useful as customer activity builds. Growth then adds branch-aware comparisons where that extra visibility genuinely helps.
Related pages for deeper detail
Next Step
Ready to move from understanding to setup?
Use Start Free when you are ready to complete the roughly-five-minute self-serve setup and generate your free poster. Book a Demo if you would prefer guided help.
Set up at your own pace and get your first 30 days free.