Owner access
Same account email
Owners sign in with the same email they used during signup, so setup and daily use stay connected.
How It Works
See exactly how RewardLoop works before you book a demo
See the full route before you need a demo: Start Free prepares the account and launch materials, customers choose your store and staff run the counter flow with QR collection, optional wallet-pass scanning, reward confirmation and Data Hub visibility.
- No charge during setup or materials preparation
- Same account email from signup to till-side use
- QR collection with wallet-pass convenience if preferred
- Reward confirmation and progress reset in the live flow
- Transactions, charts and suggestion box in Data Hub
Existing client? Use Client Login. Need the shorter overview first? See the homepage summary.
Till-side flow
Built for busy service
Staff can use the app on till or front-of-house devices without adding extra hardware.
Start Free shows the plan, launch timing and go-live route before billing begins.
Staff select the purchase, show a short-lived QR or scan wallet pass, then redeem rewards when they appear.
Owners review transactions, charts and suggestions in Data Hub, with richer visibility building as customer activity grows.
Setup and Launch
Start Free gets the account and launch route clear first
Setup and Go Live stay separate. Complete the account, confirm launch details and review materials before billing begins at activation.
What happens before launch
- Open Start Free and choose Essential, Starter or Growth.
- Create the account with the email you will use later in the owner app.
- Complete setup details, reward structure and launch information.
- Review the branded poster and launch materials RewardLoop prepares.
- Move to go-live later when the account is ready.
No charge at signup. No charge during setup. Monthly billing starts only when you go live and activate your plan.
What the merchant workspace shows before go-live
Launch status, poster approval and materials preparation stay pre-live, separate from billing and daily admin.
- Standard launch support and branded digital poster preparation.
- Launch-status visibility while materials are being prepared.
- Optional Print and Deliver for a finished in-store pack with double-sided A2 posters and 10 A5 laminated till versions.
- A clearer handoff into Go Live / Activate Plan later.
Customer Side
Customers can join from a poster and choose your store before the till flow begins
Customers see the poster, scan the QR, choose your store and return to the same store experience later.
Customers see and scan in-store
The QR prompt makes launch materials a practical join route.
Customers select your store
The first choice turns RewardLoop into your store experience.
The app can reopen into your store
Once selected, that store view can become the customer's familiar home for rewards, wallet actions, suggestions and the Visit Store button where configured, so moving from reward tracking to real-world store details still feels smooth.
What customers can do before they reach the till
- Track reward progress in the store page they chose.
- Add wallet pass if they want a quicker repeat route.
- Leave suggestions and stay connected to updates.
- Use your chosen Visit Store button, such as a website, Google Maps listing or another useful destination, where configured.
Many stores use Google Maps so customers can find directions or store details quickly, but the destination stays configurable to the link that suits your business.
Day To Day At The Till
The live owner flow stays practical during service
RewardLoop is designed for real counter work. After customers choose the store in the app, owners sign in, staff select the purchase, the customer collects progress through the QR route or staff scan the optional wallet pass and the app keeps the next action clear.
Account access, loyalty data and the live QR or reward flow stay connected through trusted cloud-backed infrastructure, so staff do not need extra hardware or manual reconciliation.
1
Sign in
Use the same email behind the till
Owners sign in with the same email used during signup. Staff can use the owner app on till or front-of-house devices so the live workflow stays close to service.
No extra hardware required
Same owner email from signup through live use
Works on till or front-of-house devices
No extra scanner required for day-to-day operation
2
Select purchase
Choose count or spend amount
Visit, drink and meal programmes use count-based entry. Spend-led reward structures use amount entry. Both models stay quick enough for busy service.
3
Collect progress
Customer scans QR or staff scan wallet pass instead
After staff select the purchase, RewardLoop gives the customer two simple ways to collect progress.
Short-lived QR
Customer scans the app QR
The owner screen shows a short-lived QR for the customer to scan in the app. It closes after a successful collection so the counter flow stays clean.
Optional faster route
Staff scan the wallet pass
When the customer prefers wallet convenience, staff can scan their pass instead. If a reward is ready, RewardLoop shows the action prompt; otherwise staff continue into the normal purchase flow.
Validated collection flow
Either route updates the same customer progress
Both routes feed the same loyalty progress behind the till. The QR closes after successful scanning and wallet stays available as the optional faster route, not a requirement.
Real counter proof
Tap count, show QR, customer scans
The real flow shows staff tapping the visit count, the owner QR appearing, the customer scanning from their phone and the QR closing after successful collection.
Redeeming Rewards
Reward redemption is confirmed in the live flow
When a customer has a reward available, RewardLoop presents the next action clearly. Staff can redeem the reward from the wallet-scan flow or from a customer app reward claim, the app confirms it and progress resets so service can continue cleanly.
Wallet Pass And App
The app stays central and wallet pass stays optional
RewardLoop does not force one customer path. The app remains the full branded and gamified experience, while wallet pass offers quicker repeat access for customers who prefer it.
The app is the full experience
The app is where the fuller branded and gamified experience lives. That keeps customer progress, rewards and communication in one place.
Wallet pass is convenience, not a requirement
Customers can keep using the app or use wallet pass based on preference. Wallet pass speeds access, but it does not replace the app or become mandatory.
Data Hub
Owners can review what happened in one clear owner view
After service, Data Hub keeps transactions, charts and suggestion-box visibility together so owners can improve the programme from real use rather than guesswork.
Keep transactions, customer context and suggestions connected
Data Hub keeps the practical owner follow-on flow together, so a recent transaction can lead into customer detail, anonymous feedback and broader performance views without bouncing between disconnected tools.
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Transactions
Review recent loyalty activity and open linked customer detail.
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Customer detail
Understand progress, reward history and the context behind an interaction.
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Suggestions
Read anonymous customer suggestions in one organised place.
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Charts
See range-based performance views and branch comparisons as activity builds.
Charts become more useful as customer activity builds. Growth then adds branch-aware comparisons where that extra visibility genuinely helps.
Related pages for deeper detail
Next Step
Ready to move from understanding to setup?
Start Free is still the clearest route for new merchants. Use it when you are ready to set up the account and launch path. Use Book a Demo only if you still want guided help after seeing the full workflow.
Billing still begins later at Go Live / Activate Plan, not during setup or materials preparation.