Privacy Policy

Last Updated: 21/07/2024

Introduction

RewardLoop (“we,” “us,” “our”) operates a loyalty reward app (“App”) and associated website (“Website”) designed to provide users with rewards for their purchases and to help store owners improve their businesses. We are committed to protecting the privacy of our users and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

User Accounts: When users sign up for an account, we collect their email addresses and passwords. This information is used for authentication purposes.
Personal Details: After signing in for the first time, users are prompted to enter personal details. These include preferred name, phone number (optional), postcode, date of birth and gender. This is used to provide customer demographic data to stores and allow for a more personable customer experience.
User Activity: We collect data on user activity within the App, including when users scan QR codes, make purchases, redeem rewards, and collect points. We also collect information about the amount spent and the number of items purchased.
Store Information: Store owners provide details about their stores, including name, location, logo, offer information, and reward setup, when creating adding a store to the RewardLoop.
Anonymous Feedback: Users can provide anonymous feedback to a specific store using the “Suggestion Box” feature. This feedback includes the time it was given and is strictly anonymous, ensuring no personally identifiable information is shared.
Notifications: Store owners have the ability to send notifications to their users through the App. Users can choose to turn off notifications from a specific store.
Crash Reports: We use Firebase Crashlytics to collect crash reports from the App. Crash reports may include information about the device, operating system, and the circumstances of the crash, but no personally identifiable information is included.

Data Usage and Sharing

Purpose: User data, including notifications and anonymous suggestions, is collected and stored for the purpose of providing feedback to store owners to help them improve their businesses, facilitating communication between store owners and users. Crash reports are used exclusively by RewardLoop LTD. for improving the stability of the App.
Data Segmentation: User data, including anonymous suggestions, is strictly segmented by store. Store owners can only access data related to their own stores and customers.
Data Security: We take appropriate measures to secure user data, including encryption of data in transit and at rest using mechanisms provided by Google Cloud Platform.
Data Deletion: User data is stored for three years unless a user deletes their account by contacting us at admin@rewardloop.co.uk. If a store owner deletes their account, all associated store and user data is also deleted.
Data Sharing with Partners: In certain instances, RewardLoop may share user data with trusted partners to support our services, such as for marketing and analytics purposes. This may include personal identification information, demographic data, and usage patterns. Any sharing of data is conducted in compliance with applicable laws, ensuring strict adherence to data security and confidentiality standards.

User Controls

Opt-Out: Users have the option to delete their accounts and associated data by contacting us at admin@rewardloop.co.uk. Users can also choose to turn off notifications from specific stores.
Data Access: Users can request a copy of the data we hold about them by emailing admin@rewardloop.co.uk.

Legal Compliance

GDPR: We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at admin@rewardloop.co.uk.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify users of any material changes by posting the new Privacy Policy on the Website.