Custom announcement
Guided when timing matters
Feature: Notifications
Custom announcements first, automatic reward reminders running in the background
Use guided custom announcements for one-off store updates, while RewardLoop handles close-to-reward and reward-ready reminders automatically. The assisted announcement process is explained below.
- Custom announcements supported with guided scheduling
- Automatic close-to-reward nudges built in
- Automatic reward-ready reminders built in
- Assisted request route for custom announcements
- Essential includes up to 1 custom announcement per month
- Growth adds branch-aware reminder visibility
Automatic reminders
Reward nudges stay separate
Close-to-reward and reward-ready reminders still run automatically while custom announcements stay a separate assisted store-update route.
Use a merchant-requested store update when an offer, launch or practical message needs clear owner control.
Nudge regular customers when they are near their next reward so they have a clear reason to return soon.
Prompt customers when a reward is waiting, helping convert earned progress into real repeat visits.
Custom announcements
Custom announcements are merchant-requested and guided by RewardLoop. Use them when a launch, offer or practical store update needs a clear customer-facing push.
Typical use cases:
- Limited offer
- Launch update
- Store notice
- Use for offers, product drops and timely store updates.
- Use for practical store updates when timing matters.
- Essential includes up to 1 custom announcement per calendar month, while Starter and Growth are not subject to that Essential cap.
Automatic reward nudges
RewardLoop includes automatic reminder moments so routine loyalty nudges do not become manual chasing.
These reminders are automatic. They stay separate from merchant-requested custom announcements.
Owner-side reminder visibility
The live merchant route shows reminder visibility, not a campaign composer. Custom announcements stay a separate assisted capability.
How do I send a custom announcement?
Send the date/time, title and body to admin@rewardloop.co.uk. We help schedule the announcement for your customers. Automatic close-to-reward and reward-ready nudges are separate.
- Send the date and time the update should go out.
- Send the notification title and message body.
- RewardLoop helps schedule the customer-facing notification while automatic reward nudges keep running separately.
Use custom announcements for timely one-off updates. Use the automatic nudges for routine retention between visits.
Go deeper on notification and retention strategy
Self-Serve Path
Start free with reminders already part of the launch
Automatic reward reminders are built in. Custom announcements are supported with guided scheduling, with Essential limited to 1 per calendar month. Billing begins at Go Live.