Suggestion flow
Anonymous by design
Customers can share honest suggestions without awkward in-person follow-up.
Feature: Suggestion Box
Anonymous customer suggestions that help improve repeat visits
RewardLoop includes an anonymous suggestion channel so loyal customers can share honest input without friction. Suggestion Box stays the primary feedback proof, with customer and activity context used only where it helps the owner act.
- Honest customer input with lower friction
- Useful for service improvement
- Suggestion Box input, not a public review workflow
- Works alongside automatic reward reminders and guided custom announcements
- Connected to owner context without becoming review management
Owner action
Visible in your Data Hub
Keep anonymous comments visible in the owner workflow, then use transactions and customer context where they help action a practical fix.
Collect
Loyal customers can share ideas about service, reward fit and in-store experience without needing a formal survey flow.
Review
Owners can review suggestion themes and identify patterns around queue speed, offer clarity and customer expectations inside the same Data Hub view as transactions.
Act
Use automatic reminders, guided custom announcements and loyalty adjustments to respond to patterns and improve repeat-visit performance.
Suggestion visibility in product
Suggestions are visible inside the owner workspace rather than buried in separate email digests. Review them as practical service input, not as public review management.
Customer context where it helps
Customer detail is supporting context only. Use it to understand reward progress or recent interaction patterns where supported, while the suggestion itself remains anonymous.
Why this matters for independent teams
- You hear honest input from regulars without adding another tool.
- You can prioritise practical fixes that improve customer experience.
- You can test changes quickly and track impact through reminders, transactions and chart visibility.
- You can keep improving after launch instead of treating setup as done.
Common actions after suggestions
- Adjust reward thresholds to match buying habits.
- Refine offer wording on your in-store poster and launch materials.
- Send a custom announcement or promotion to re-engage loyal customers.
- Update opening-time messaging to reduce confusion during busy periods.
Go deeper on suggestion and retention loops
Self-Serve Path
Start free and add a practical suggestion loop to your launch
Start free, choose Starter for one location or Growth for multiple branches and prepare for launch. Suggestion Box sits inside the wider owner workflow, while richer visibility builds as customers start using RewardLoop. Monthly billing begins only when you go live and activate your plan.