Private feedback
Anonymous by design
Customers can share honest suggestions without awkward in-person follow-up.
Feature: Suggestion Box
Anonymous customer suggestions that help improve repeat visits
Customers using the RewardLoop app can send anonymous suggestions directly to your Data Hub business dashboard. Suggestions are not linked to an individual customer profile. Wallet passes do not include the Suggestion Box.
- Anonymous input through the RewardLoop app
- Useful for service improvement
- Private suggestions, not public reviews
- Works alongside automatic reward reminders and guided custom announcements
- Visible beside wider store trends without identifying the sender
Owner action
Visible in your business dashboard
Keep anonymous comments visible in the Data Hub and compare themes with wider store activity without identifying the sender.
Collect
Customers using the RewardLoop app can share ideas about service, rewards and their in-store experience without completing a formal survey.
Review
Review suggestion themes and identify patterns around queue speed, offer clarity and customer expectations in the same Data Hub dashboard as transactions.
Act
Use automatic reminders, guided custom announcements and loyalty adjustments to respond to patterns and improve repeat-visit performance.
See suggestions in your dashboard
Suggestions appear inside the Data Hub instead of being buried in separate email digests. Use them as private service feedback, not public reviews.
Review wider customer trends separately
Customer detail can help you understand general reward and visit patterns, but it is not linked to the person who sent an anonymous suggestion.
Why this matters for independent teams
- You hear honest input from regulars without adding another tool.
- You can prioritise practical fixes that improve customer experience.
- You can test changes quickly and track impact through reminders, transactions and chart visibility.
- You can keep improving after launch instead of treating setup as done.
Common actions after suggestions
- Adjust reward thresholds to match buying habits.
- Refine offer wording on your in-store poster and launch materials.
- Send a custom announcement or promotion to re-engage loyal customers.
- Update opening-time messaging to reduce confusion during busy periods.
Learn more about feedback and repeat visits
Start Free
Start free and make customer feedback part of your loyalty programme
Choose Essential, Starter or Growth and prepare for launch. Suggestion Box appears in your Data Hub, with more useful patterns emerging as customers use RewardLoop. Your first 30 days are free.