Customer progress
Show what is close
Customers can see progress towards their next reward inside the store experience.
Feature: Gamified Loyalty
Reward progress that feels clear enough to complete
RewardLoop shows progress and rewards clearly in the app, then helps staff confirm redemptions at the till. Customers can also keep a scannable pass in Apple Wallet or Google Wallet without downloading RewardLoop, although the pass does not show live progress.
- Clear reward progress in the customer app
- Optional Welcome Head Start for the first reward
- Reward action visible to staff when available
- Confirmed reward redemption
- Automatic nudges when directly relevant
- Business dashboard to review activity
- No additional hardware required
Till-side reward
Confirm the reward
When staff give a reward, the owner screen confirms it and deducts that reward's threshold. Any surplus progress can remain towards the next reward.
Progress stays visible
Close-to-reward reminders keep customers aware of their progress and give a clear reason to return soon through the same store page they already use.
Rewards get redeemed
Reward-ready reminders prompt customers to come back and redeem, turning earned value into real repeat visits.
Owners keep control
Use the Data Hub to review repeat-visit patterns and improve your offers without adding another marketing tool.
Redeeming a reward
When a customer has a reward available, the owner screen shows the next action. After staff give the reward, RewardLoop confirms it and deducts the relevant reward threshold.
Nudges support the reward loop
Close-to-reward and reward-ready reminders give customers a relevant reason to return. More notification examples are available on the notifications page.
See notification and announcement use cases
Track impact in the Data Hub
Pair reward use with transaction movement and chart trends so retention decisions stay practical and commercially grounded.
Welcome Head Start
Give new loyalty members a reason to make their first purchase
Choose a starting amount for customers new to your store’s RewardLoop programme—meaning anyone with no previous RewardLoop purchase at your store. App users see the Head Start before visiting, and their first purchase that earns loyalty progress is added to it. Customers who join from your poster can use the same account in Wallet or the app, but live progress is shown only in the app.
- Available on Essential, Starter and Growth.
- Works with visits, drinks, spend, points and every supported progress type.
- Always stays below the first reward, so at least one qualifying purchase is required.
- Applies once per RewardLoop account at that store and never returns after progress is created or a reward is redeemed.
Illustrative campaign idea
START HALFWAY THERE
Join Sarah's Cafe on RewardLoop and begin with 5 of 10 progress towards your first free drink.
Available once per RewardLoop account where no previous RewardLoop purchase is recorded at this store. At least one qualifying purchase is required to unlock the first reward.
The free Generated Poster automatically includes this Head Start creative when it is configured. You remain responsible for displaying it and keeping any other advertising up to date; RewardLoop does not publish or distribute the advertising for you.
How teams use reminder-led loyalty well
- Launch with one clear offer and free branded in-store materials.
- Let close-to-reward and reward-ready nudges drive timely return behaviour.
- Let customers start in Wallet without downloading the RewardLoop app, while the app remains available for visible progress, rewards, suggestions and notifications.
- Use the business dashboard and anonymous suggestions to improve your next offer cycle.
Go deeper on repeat momentum
Start Free
Start free and launch reminder-ready loyalty without extra setup burden
Start free, choose Essential, Starter or Growth and prepare for launch. Automatic reward reminders are ready from launch, and your first 30 days are free.